1. Overview
The Harris Scarfe Friends Program (the Friends Program) is operated by Harris Scarfe Pty Ltd (Harris Scarfe). The Program provides eligible members with access to exclusive offers, promotions, rewards, and communications across Harris Scarfe stores and online at www.harrisscarfe.com.au. By joining or participating in the Friends Program, members agree to these Terms & Conditions as amended from time to time (Terms).
2. Eligibility
Membership of the Friends Program is free. Only one Friends Program account per person/email address is permitted. Members who are employees of Harris Scarfe or relatives of such employees may be precluded from certain benefits, including entry to promotions.
3. Joining the Program
Customers can join the Friends Program online, in-store, or through approved Harris Scarfe digital channels. Members must provide accurate and current information.
4. Friends Member Benefits
Friends members may receive exclusive pricing, early access to sales, special offers, and tailored communications. Benefits are determined by Harris Scarfe, subject to availability and may change. Vouchers (for example Birthday Vouchers or Welcome Vouchers) will only be issued to members who have opted-in to receive email communications.
In addition, Birthday Vouchers will only be issued to members who have:
- provided their date of birth in their account; and
- been registered as a Friends member for at least 30 days.
Friends member benefits apply only to the named Friends member when identified at the time of purchase and are non-negotiable, non-transferable, not redeemable for cash, and may not be used in conjunction with other offers unless otherwise specified by Harris Scarfe.
5. In-Store and Online Use
Friends Program pricing applies only when the member is identified at purchase. Discounts cannot be applied retrospectively.
If a technical malfunction, operator fault, or computer hardware or software error results in a discount being overlooked or incorrectly applied, the member may (with reasonable evidence of purchase) bring this to the attention of staff at the relevant Harris Scarfe store or contact Harris Scarfe Customer Care within 1 month of purchase to receive the appropriate adjustment.
6. Exclusions
Some products and costs such as gift cards, delivery fees, or selected brands may be excluded from Friends Program offers.
7. Returns and Refunds
Returns and refunds follow the Harris Scarfe Returns Policy. Refunds are processed at the price paid.
8. Communications & Privacy
By joining the Friends Program, members may opt-in to receive marketing communications from Harris Scarfe. Friends members can unsubscribe at any time using the unsubscribe link in communications or by contacting Harris Scarfe Customer Care. Personal information is handled in accordance with the Harris Scarfe Privacy Policy.
Friends member benefits are valid until cancelled by Harris Scarfe (in its absolute discretion) or until the member notifies Harris Scarfe that they wish to terminate their membership.
9. Account Misuse
Harris Scarfe may suspend or cancel accounts in cases of misuse, fraud, or breach of these Terms.
Friends members indemnify Harris Scarfe for and against any loss or claim suffered or incurred by Harris Scarfe arising from or in connection with a breach of these Terms or misuse of their Friends Program membership.
10. Changes to the Program
Harris Scarfe reserves the right to modify, suspend, or terminate the Friends Program or these Terms at any time, without notice and at its absolute discretion.
11. Liability
Harris Scarfe shall not be liable for any unavailability of benefits or promotions for any reason, including technical malfunction, operator fault, or computer hardware or software errors.
Harris Scarfe is not liable for any injury or loss (including indirect or consequential loss) suffered by members in connection with the Friends Program, except for any liability which cannot be excluded by law, in which case liability will be limited to the maximum extent permitted by law.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to a member under the Australian Consumer Law or any other applicable law that cannot be excluded.
12. General
If any clause of these Terms, or any part of a clause, is illegal, invalid, or unenforceable, that part will be severed, and the remainder will continue in full force and effect.
The words "include", "including", and similar expressions are to be construed without limitation.
These Terms are governed by the laws of Victoria, Australia, and members submit to the jurisdiction of the courts of Victoria, Australia.
13. Contact Us
For questions, contact Harris Scarfe Customer Care via the website or visit us in-store for assistance.