My item is under warranty. Do I call Harris Scarfe or the manufacturer? Please contact us and we will advise you how to access the warranty. Related articles What should I do if my product is faulty? Am I able to exchange or return an item? What's the process? What should I do if my product is faulty? I have a complaint, who can I address this to? I've made a mistake on my order. How can I fix or cancel it?