Online orders can be returned to our stores within 28 days of date provided that:
- Items are in their original packaging
- Items are in a condition suitable for resale
- You have your tax invoice as proof of purchase
- Items that are not subject to the exclusions listed below
Our Change of Mind Policy is in addition to any rights you may have under a manufacturer's warranty or statute and does not apply to lay-bys, customer orders, and items in the below exclusions list.
Please check the suitability of your product for a Change of Mind Return, before sending.
Excluded from a change of mind return are the following products
- Underwear and Bras
- Swimwear
- Hosiery
- Jewellery
- Bedding and Bedding Accessories (for example, quilts, pillows, mattress protection items such as mattress protectors, mattress underlays and mattress toppers)
To find our store locations, trading hours and phone numbers, enter your postcode or suburb into our Store Finder here.